Let’s put it right.

Returning an unwanted item

For ordinary goods bought online, tell us within 14 days of delivery that you want to cancel. You then have another 14 days to send the goods back. You do not need to give a reason.

1. Send us a message with your order reference and the items you want to return.
2. Pack the products securely, with their supplied accessories. You pay the return postage for a change-of-mind return.
3. Keep proof of posting. We refund the returned goods and standard outbound delivery within 14 days of receiving the goods or evidence that you sent them back.

You can inspect goods as you would in a shop. Handling beyond what is needed to check them may reduce the refund where the law permits. Selecting one of our standard catalogue wraps does not automatically remove your cancellation rights.

Faulty, damaged or incorrect goods

Contact us with your order reference and a description of the problem. We will arrange the appropriate remedy and return delivery. A manufacturer’s warranty is additional to your statutory rights, not a replacement for them.

If a game code or gift card does not work, tell us the platform or issuer and the error message. Do not send the full code through the contact form. If you intend to cancel, leave codes unredeemed and contact us before using them. This checkout does not ask you to waive cancellation rights for immediate digital delivery.

Looking after your wrap

Switch off the console, unplug it and let it cool before cleaning. Use a soft, dry cloth for routine dusting. Avoid abrasive cleaners, solvents, soaking the vinyl or directing liquid into vents and ports.

Keep ventilation openings clear. If an edge starts to lift or you want to remove a fitted wrap, ask us for instructions for your finish before applying heat or pulling it away.

Return address and contact

The returns address and seller contact details must be connected before orders open. Do not post anything to an address you have not confirmed.

For a fault, contact us first so we can arrange the right return method. You do not need a customer account to request a return.

Cancellation form

You can use this template, or simply send a clear statement that you want to cancel. Copy it into an email or print it. A signature is needed only if you send it on paper.