Getting it to you.

Dispatch and delivery

Delivery arrangements are being connected. Orders cannot open until the delivery charge and dispatch information are confirmed.

We do not promise release-day arrival unless it is explicitly included in the delivery arrangements agreed with your order.

Where we deliver

Our checkout supports eligible addresses in England, Scotland and Wales. Northern Ireland, the Isle of Man and the Channel Islands are outside the current delivery area.

Your delivery postcode is checked before payment. A local-currency estimate or country selection does not extend our delivery coverage.

What to expect in the parcel

Your chosen products and bundle contents are listed in the order summary. Check that summary for the console model, controller count, finish and any optional extras.

GTA VI codes travel physically with your order. A boxed download code does not contain a game disc. Downloads require internet access, enough storage and your own compatible account. See the setup guide before redeeming.

Food gift cards have UK redemption conditions and issuer coverage rules. Their listed value is the credit available with the issuer, separate from the price you pay for the card.

A parcel has not arrived, or something is wrong

Check the delivery information in your confirmation, then get in touch with your order reference and a brief description. If an item is damaged, keep the packaging and take photos where possible. Photos help us understand the problem; they do not replace your statutory rights.

For cancellations or a faulty item, visit Returns & care.